Great customer service.

Poor customer service!
Had them out 6/29/26 to check out my cooling system they installed in June of 24. Was told the compressor was bad. When I asked about warranty I was told someone would reach out to about it and a path forward. When it was time to pay I told the tech I’m a platinum member (since 6/2024) so I shouldn’t have additional fees for a weekend call and he told me they couldn’t find my account and that he didn’t know what the big deal was because it was only $59 more without the discount. Miraculously they found the account and I didn’t pay the additional fees..

Now normally I would make a mountain out of a mole hill but I have yet to have anyone reach out to me about the warranty on my compressor! I even rescheduled service Sunday for this last Monday 7/6/26 using there online booking option and had text messages confirming the appointment but come Monday nobody showed up!! To add insult to injury yesterday 7/8/26 I received phone calls, Text messages, and Emails from HVAC experts trying to get me to pay for the service.. BUT not a single word about my compressors warranty!!

I responded to the email with all this same information thinking someone that cares may see it but so far no response.

Hopefully this saves someone else a hot house, headache, runaround, and bad experience!

Seth with HVAC EXPERTS did a fabulous job explaining my options with purchasing a new HVAC. Patiently he listened to my questions.
I was happy with my purchase!!

Seth was absolutely amazing, so knowledgeable, honest and worked us an amazing deal that fit perfectly in our budget, even called his owner to give us a cash discount. Hard to believe that I had one of their techs Brandon come out this morning, Seth came immediately after and we are being installed tomorrow. Talk about rapid response without losing the value. Seth was incredible! If you're looking for an HVAC company, call the Experts. I'm so happy and excited to get my new system and to be cooling again.....
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I want to give a BIG SHOUT OUT TO "JEISON ALONSO" and his partner...they were both very nice and respectful young men that are very hard workers that really do take pride in the hard work they perform ...👍 I like the fact that they took the time to answer our questions and explained everything we needed answers to...with all of this being said...2 BIG THUMBS UP AND 5 STARS 🌟🌟🌟🌟🌟 for sure...I will definitely recommend this company ...GREAT SERVICE ♥️

Kevin romo did an excellent job an was a vwry nice young man..

Awesome experience with new thermostat as well

we have a 30 year old unit that we are trying to make last till the winter and let me tell you guys, these guys right here go above and beyond to help out with this west texas heat.

if you need help do not hesitate to call these guys and ask for Robert Maxwell,

friendly, respectful, willing to share his knowledge ( i do not know anything about ac units ) most of all, understanding of ones situations and willing to help out

Robert, was extremely helpful and rather quick with the service. Cordial and respectful. The only reason im signing up for a service plan.

Amazing service at a great price!

I can not say enough wonderful things about this company! Seth was honest, transparent, and worked to meet your A/C needs within your budget. I would recommend HVAC Experts to anyone looking to buy a new air conditioning unit!